MOST FREQUENTLY ASKED QUESTIONS
If your question is not included, please write to me via the contact form or send an email to info@frecklesandpoppies.de
AROUND ART
how do you create the artwork?
how do you create the artwork?
For my works, I build the stretcher frames by hand and cover them with a natural canvas.
For the work, I only use high-quality paints from well-known manufacturers. I then impregnate the work to protect it as well as possible. Nevertheless, you should ideally choose a place where the work of art is not (permanently) directly exposed to the sun.
Please note that art is a craft - there is no such thing as absolute perfection. Every work of art can have small "blemishes", for example small wrinkles in the canvas fabric.
how is the price calculated?
how is the price calculated?
I build each canvas by hand and use only high-quality materials and paints from art wholesalers.
The price also includes framing with a high-quality wooden shadow gap frame.
To calculate the price I use the artist factor.
Which frame can I choose?
Which frame can I choose?
I usually choose a shadow gap frame made of linden wood for my artworks, as this is how the bright colors come out best. However, you can also choose other types of wood in the shop. Oak, white and black. Depending on the size, there may be an additional charge, but this will be noted on the item.
Please note that custom-made items in other colors can take up to 14 days. I will let you know approximately how long it will take after you place your order.
The frames are made of wood. This is a natural material and "works". Therefore, it can always happen that the gap/shadow between the artwork and the frame is not 100% even.
How do I hang the artwork?
How do I hang the artwork?
After framing, I attach a suitable hanging device. This makes it easy to hang the work on a screw. Depending on the size and weight of the picture, I recommend using a dowel.
If you have any questions or special requests, please feel free to contact us.
Are there size or color options?
Are there size or color options?
I also do commissioned work. You can discuss colors, size, etc. with me individually in advance.
There is more information here . If you have any questions, please feel free to contact me.
DELIVERY
How will my art be delivered?
How will my art be delivered?
Depending on their size, the artworks are shipped either with DHL, Hermes or a shipping company. I pack them carefully. You will then receive the tracking number.
How much does shipping cost?
How much does shipping cost?
Shipping within Germany is free.
For deliveries abroad, a shipping charge applies - please contact me before placing your order. In addition to the shipping costs, customs duties, taxes and fees may apply in other EU countries.
Do you ship internationally?
Do you ship internationally?
Yes! For deliveries abroad, a shipping fee applies - please contact me before placing your order. In addition to the shipping costs, customs duties, taxes and fees may apply in other EU countries.
Do you also deliver personally?
Do you also deliver personally?
Depending on the distance, I can also deliver your work - please contact me in advance. I usually deliver within a 100km radius of Hanover.
However, individual arrangements are always possible. Just write me a message and we will discuss everything else.
Can I pick up the painting?
Can I pick up the painting?
Of course, you can also pick up the picture. My studio is near Hanover. Please send me a message and we can discuss all the details.
PAYMENT & EXCHANGE
What payment options are there?
What payment options are there?
If you order directly from the shop, you can pay via Paypal, credit card, Klarna or Apple Pay.
Alternatively, you can contact me and we can arrange payment via bank transfer.
If personal delivery or collection is agreed, payment can also be made via bank transfer or cash. Feel free to write to me about this!
Can I exchange a work?
Can I exchange a work?
Apart from the legal cancellation policy, I do not normally offer a classic exchange.
If there is something wrong with your artwork or you are dissatisfied, please contact us - we will definitely find a solution!